Set impulses Areas of Action

Our strategy aims to initiate and maintain collaboration within the ecosystem for the destination of Linz. At Linz Tourismus, we see ourselves as both a hub and a master of ceremonies for cooperation in various constellations.

In doing so, we are guided by our long-term future vision “4020 in 2040”. At the same time, we have defined specific goals in relevant Areas of Action and paired them with practical measures through to the year 2030. Only the consistent implementation of these goals over the next five years will make our vision for 2040 truly possible.

Since we do not possess a crystal ball that can reveal the future of our destination – or the world – the Destination Strategy 2030 should be understood more as a guide than a rigid sequence of milestones and tasks.

Of course, our goals are ambitious – and they must be for a destination that stands for successful transformation. But even with all this ambition, here in 2025 we cannot yet anticipate all the challenges we will face over the next five years – nor can we already provide all the solutions and answers.

Transformative strength goes hand in hand with adaptability. In this spirit, we aim to learn from experience – now and in the future. We are prepared to develop continuously and to see every new challenge as an opportunity

That is why we are deliberately avoiding fixed goals for 2030 or 2040 – especially ones that would need to be SMART-formulated. Instead, we believe it is more realistic to define goals for manageable two-year periods, then pause to reflect, assess, recalibrate and set new goals for the next two years – until, at the end of 2030, we again turn our attention to a largescale destination strategy for the next decade.

Knowing that we cannot accomplish this alone, the active and dynamic development of our ecosystem is all the more crucial. Over the next two years, our goal is to leave the station effectively and lay the tracks toward 2030 and 2040 – Let's get started!

Our strategic Areas of Action are based on the responsibilities of destination management organisations (DMOs) as defined in the Upper Austrian Tourism Act. These Areas of Action consolidate our activities and strategic priorities into five thematic clusters. Another foundation for defining these responsibilities was the insight gained from the various participatory formats and the successful work previously carried out by Linz Tourismus. The Areas of Action also draw on extensive research into trends and social developments. Since we see sustainability in all its dimensions as a key lever for the further development of our destination, we have worked intensively on this topic through the “Balanced Tourism” project in collaboration with Florian Größwang. All of the above insights, content and results have fed into our strategic Areas of Action.

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Strategic Areas of Action Sustainable Development

Sustainability is a necessity. As such, it shapes all areas of activity at Linz Tourismus. It lays the groundwork for ecological, economic and social progress in tourism. We are convinced that the destination of Linz can remain economically successful and competitive in the long term – but only if we act with a high degree of environmental and social awareness.

Key Tasks:

  • Sustainable development of the destination in cooperation with the City of Linz and service providers: close collaboration with the City of Linz to implement the strategy for a “Climate-Neutral Industrial City in 2040” – with particular focus on the chapters on mobility and consumption, as well as the Linz Urban Strategy 2022.
  • Reduction of our carbon footprint at Linz Tourismus, along with support for reduction measures across the entire destination.
  • Awareness-raising among businesses, guests and residents, combined with motivation to take action
  • Promotion of local products and services: development of cooperation initiatives to enhance sustainability in tourism-related businesses (e.g. connecting with food rescue organisations or energy management experts). Emphasis on local culture and craftsmanship.
  • Involvement of local residents in destination development through various participatory formats, such as the “Lange Tafel”.
  • Active and comprehensive communication of sustainability measures aimed at the ecosystem for the destination of Linz, local residents and guests.
  • Focus on sustainability in the MICE sector (Meetings, Incentives, Conventions and Exhibitions) and expansion of related activities.

Strategic Areas of Action Digitalisation and Innovation

Digital technologies have already begun to fundamentally transform how guests experience and interact with destinations. Recent years have shown how digital tools shape the entire travel process: from online booking to mobile travel assistants and digital payment methods, travel has become more effcient and convenient. Smartphones are increasingly used as travel, restaurant and shopping guides, navigation tools and translators, while virtual reality applications are already enabling guests to experience destinations in advance. We see this as an opportunity to create personalised and interactive travel experiences that are perfectly tailored to the expectations of digitally savvy travellers. To achieve this, we are building a data-driven destination management system.

Key Tasks:

  • Improvement of the digital guest experience: Expansion of digital services along the customer journey.
  • Provision of easily accessible digital information for guests and residents: Development of a data hub for the entire city of Linz, from which low-threshold digital services (infopoints) can be created.
  • Automation of internal and service processes to free up resources for new, more staff-intensive projects.
  • Making data measurable: Digital collection and evaluation of data (mobile phone data, digital registration systems, movement analyses, visitor preferences, etc.)
  • Use of data-driven insights for capacity forecasting, marketing, product development and strategic decision-making.

Strategic Areas of Action Quality of Experience and Visit Including Offer Development

The competitiveness of destinations increasingly depends on the quality of the visit. This is shaped by personal experiences, authentic offerings, sustainability and consideration of individual guest needs. Current research shows that travellers are placing increasing value on environmental friendliness, local culture, digital convenience and emotional connection. For Linz Tourismus, it is essential to harmoniously combine these factors in order to create unforgettable and sustainable experiences that enhance guest comfort and satisfaction – encouraging them to return in the future and to share their positive experiences in Linz with others.

Key Tasks:

  • Actively cultivating and expanding a welcoming culture: While this includes many aspects – such as embedding brand values among everyone who interacts with guests – two tasks are particularly important:
    - Promotion of multilingualism among partners in guest-facing roles and improvement of staff qualifications. This also includes multilingual content on partner websites and review of signage.
    - Accessibility: Expansion of inclusive infrastructure and communication to reach all target groups. Raising awareness of inclusive design through staff training, signage and more.
  • Emphasising our Linz USP in communication: Living, expressing and reinforcing our brand values
  • Quality before quantity: Further development of the offering in line with the brand values. Expansion of personalisation, online booking options and a stronger focus on experiential value.
  • Support and further development of individual experience offerings to strengthen the Linz brand and to strategically disperse visitor flows and counter early signs of potential overtourism.
  • Strengthening sustainable mobility: Advocacy for the expansion of mobility services such as improved public transport, cycling networks and e-bike rental and charging stations.
  • Shaping experiential spaces: Contributing to the design of public spaces, revitalisation of the city centre and neighbourhoods to improve the quality of visit and quality of life at the destination.

Strategic Areas of Action Network Development

As already stated, cooperation and partnerships are essential for us. Through effective, transparent communication and sincere invitations to participate within the ecosystem for the destination of Linz, we aim to harness synergies and advance innovation – with Linz Tourismus as a hub and central network partner. We take responsibility for long-term, forward-looking networking and development within the ecosystem. Through greater integration of residents, businesses, advocacy groups and organisations from various sectors, we aim to ensure the sustainable development of tourism at the destination.

Key Tasks:

  • Actively shaping the Ecosystem:Destination:Linz through networking events, participatory formats for residents, training at the Linz Academy, support of tourism service centres and similar activities. This fosters acceptance of tourism and advances destination development – in an integrative and effective way.
  • Close cooperation with tourism partners such as the Austrian National Tourist Board, OÖ Tourismus and local businesses to deepen market knowledge and identify new business opportunities.
  • Cultivating and expanding cooperation with regional, national and international partners through participation in cooperation projects and networking within tourism-related funding initiatives. At the same time, we actively maintain existing networks and memberships such as City DNA, DMMA, and others.
  • Expanding recommendation marketing: Development and establishment of a strong ambassador programme – “Linz Ambassadors”.
  • Maintaining and actively using travel industry contacts: Engaging with tour operator services, attending public and trade fairs and participating in relevant workshops to actively present the Linz offering.

Strategic Areas of Action Resilient Destination

Current and future crises caused by advancing climate change or economic turbulence will increasingly influence travel decisions. The destination of Linz will act as a resilient and flexible destination in order to respond quickly and effectively to external circumstances with a high degree of adaptability.

Key Tasks:

  • Development of crisis resilience: Building strategies that can mitigate economic, climatic and political risks
  • Knowledge-building and development: Deepening market knowledge and understanding of current and future customer needs, combined with know-how transfer to partners.
  • Agile organisation: Medium-term and biennial planning with concrete measures and reflection loops to enable timely adaptation if necessary
  • Actively smoothing seasonal peaks and distributing visitor flows more evenly.
  • Preservation and development of a broad customer and market mix to reduce dependencies.